Terms and Conditions
Terms & conditions
Prices
Following on from your initial enquiry/consultation the price quoted for the celebration cake is valid for 2 weeks, after a save the day payment is receIves.
The price is guaranteed for two weeks, unless except exceptional circumstances beyond our control arises.
Save the day payments
A non refundable payment of 25% of the total price is required to secure your order and the chosen day for delivery or collection.
For orders under £60 the full payment is required.
For short notice cakes That is with less than 2 weeks before the cake is required, then full payment is required. Unless otherwise agreed by Jill’s Treats.
Payment
Payment can be mad via bank transfer or by card.
Tide Business Bank
account number 18643276
Sort Code 04-06-05
Business name - Jill’s Treats
please email to confirm payment so prompt acknowledgment can be given.
Final payment is to be made 2 days before collection or delivery
If full payment is not received prior to collection or delivery then Jill’s Treats reserves the right to not handover the cake until it has been received.
Cancellation or Postponement
If the cake is cancelled up one week before the required date then Jills Treats retains the right to keep the 25% already paid to cover the costs already incurred such as design & consultation.
If you need to postpone the order to a later date then Jill’s Treats will endeavour to transfer your order to the desired date, as long as it is suitable for the business.
Otherwise it will be treated as a cancellation.
Jills Treats reserves the right to cancel an order in exceptional circumstances beyond our control, such as ill health or fire. In those circumstances any monies paid will be refunded in full.
Allergies & dietary requirements
Please discuss, with us any dietary requirements, such as gluten free, dairy free, plant based diets, nut allergies.
it is very important that Jill’s Treats is aware of these so those ingredients are not present in the cake or cakes.
Please be aware that we cannot guarantee that any of our cakes are completely free of all traces for people who are highly sensitive.
Non- edible items
Some cakes may contain non edible items such as dowel, additional cake decorations, flowers ( both real and artificial).
Please ensure that these are removed before consuming the cake.
Delivery charges
These will apply when the distance to deliver is greater than 5 miles or 30 mins.
This will be a charged in addition to the cost of the cake.
.
Delivery and/or collection conditions.
If you are collecting the cake, Jill’s Treats will not be liable for any damage to the cake or cakes once it has left our premise.
Cake care that includes how to transport it the cake is attached to each cake box and gone through verbally with the customer.
If the cake is delivered then it is our intention that it will be delivered in perfect condition. Cake care instructions will be attached to each cake box. However there may be circumstances beyond our control, such as traffic delays.
Once the cake is handed over then it becomes the responsibly of the customer. Jill’s Treats cannot be held liable for any damage that occurs to the cake once we have left the premises.
Storage & consumption
Please be aware cakes are delicate and need to be handled with care.
Please read & follow the cake care instructions.
As well as cake care instruction, allergy labels are also attached as well as best before date.
If necessary, cover the cake in cling film and box in an air tight container. It can be frozen then for a maximum of 3 months, however once defrosted it should not be re-frozen.
The cake can be cut into separate portions and frozen individually for convenience.
Complaints
If you have concerns about your cake, please inform us as soon as possible after delivery or collection.
Failing that please contact us in writing and include pictures of the cake highlighting the damage or area of concern.
A refund is only given if the uneaten cake is returned and are unsuitable for consumption.
No refunds are given for change of mind.
Jills Treats prides its self on providing a quality personal service.
Many thanks for using our services.
Terms & Condtions March 2025
Jills Treats Cakes and Bakes
www.jilltreats.com
07368 194890
Celebration Cake Terms & Conditions
Welcome to Jill’s Treats Cakes & Bakes. By placing an order you agree to the
following Terms & conditions. Please read them carefully.
All sales are subject to the following terms and conditions. Nothing contained within these terms and conditions affects your statutory rights as a consumer.
If there is anything you do not understand please feel free to contact us at [email protected]
General Information
Jill’s Treats Cakes & Bakes is a registered & insured business. It operates in accordance within UK consumer law. Our primary goal is to provide you with high quality delicious baked goods.
Orders
All orders must be placed via the website, email or phone etc. For celebration cakes, the design process will be done over email or phone. Once we receive your order we will confirm the details, including, total cost, delivery or collection arrangements & any other special requirements.All dietary requirements and or allergies must be disclosed at the beginning of the order process.
Custom orders
For custom cakes or orders, we will require a description of your requirements andconfirm the details before processing your order.
Payment
Initial payment – the initial payment of £50 for celebration cakes at the time of booking.
For wedding cakes and larger orders, over £200 an initial payment of £100 maybe required.
Final payment
Final payments & initial payments are made via bank transfer or payment
link. The final payment is due 7 days before the order date for celebration cakes.
For wedding cakes & larger orders it is 4 weeks before the due date.
Cancellation & Refunds
Customer cancellations:
If full payment is not received by the due date the initial payment paid will be forfeited.
- Cancellations must be made in writing, email for example.
- Orders cancelled once the final payment has been received will not be refunded.
Please note initial payments are non refundable once the order is confirmed.
This reflects the the time and preparation spent in designing & preparing your quote.
Business cancellations
In the rare event that we must cancel your order due to circumstances beyond our control, we will offer you a full refund or the option to reschedule.
Delivery/collection
We offer the delivery in Warwickshire and the surrounding area. However delivery charges may be applicable if the journey time exceeds 30 minutes. These will be discussed at the initial order phase and confirmed with your order confirmation.
Collection
If you have arranged to collect your order please ensure that you do so on the specified day & time. We are not responsible for any damage to products once they have been collected.
Damaged Products
We take great care in packing and/or delivering your baked goods, however should they arrive damaged, please notify us within 24 hours of receipt, providing photos of the damage for review.
Product Information
Ingredients:
All ingredient information that is used in our baked goods, can be provided on request. It is essential that you notify us of any particular dietary requirements or allergies at the time of ordering.We cannot guarantee a completely allergen free environment, but will make reasonable efforts to accommodate your requirements.
Product description
We make every effort to ensure that the product meets the description provided at the time of ordering. However please be aware that colours, design & decorations mayvary slightly from any picture provided.
Also be aware that, we will not be able to replicate exactly any images you may provide.
Late & Missed orders
We will make every effort to ensure your order is ready on time. If you arrive late to collect it we cannot guarantee it will be available for pick up after that agreed time. It may be necessary to reschedule the collection time.
For deliveries, if no one is available to receive the goods at the specified time, the order may need to be rescheduled and additional charges may be incurred.
Social Media & Promotions
By placing an order, you agree that we can use photos of your order on our social media, website and other marketing material.
Data Protection
Your personal information will be used solely for your order and it’s processing. We will not share your data to third parties, without your permission, except where required by law.Changes to Terms & Conditions We may review or revise these term’s & conditions from time to time. The latest version will be on the website.
Contact information
Email: [email protected]
Phone: 07368 194890
Website: www.jilltreats.com
Acceptance of Terms
By placing an order with Jill’s Treats Cakes & Bakes, you confirm that you have read and agreed to these terms & conditions.